Thank you for your interest in our products. For the past 27 years, CPS Imports has been many musicians and teachers' #1 choice for affordable top quality piano accessories such as piano benches, piano chairs, piano stools, piano pedal extenders, piano lamps, music stands, metronomes, violins and violin accessories.
More than 12,000 music teachers across the nation have purchased our products and many of them now consider our products as a "must" for teaching young pianists and violinists. Many of our customers have recommended our products to their colleagues and students and many professors have requested their colleges or universities to purchase from us.
Height of our PIANO CHAIRS and PIANO BENCHES can be adjusted much more easily and quickly than other adjustable studio piano benches, yet cost much less. Our ADJUSTABLE FOOT-PEDAL STOOL (Piano Pedal Extender) gives young pianists proper foot support, enables them to use pedals, fits all makes of pianos and can be switched back and forth instantly. We are confident that you will be happy with our products just like others who have purchased from us.
A Word about Bench Colors
The sample bench colors we show on our website are very close reproductions of the bench stains and they are fair matches to most pianos. However, it's not exact and should not be used if an exact match is required. Our benches are made of many different types of hardwoods which have various porosity levels that don't always absorb stains equally. There are significant color differences among the various wood species. When stained, this color difference causes intensity variations. The woods contain grain characteristics such as mineral streaks and pin knots that affect the color and intensity of each individual piece. And don't forget, every computer monitor shows color hues just a bit differently.
The best way to describe the difference between our Walnut & Mahogany colors is that the Walnut benches are more of a warm brown and Mahogany has a touch of red in it.
At CPS Imports, you will find a great variety of high quality violins that are suitable for players at any level from beginners to masters at affordable low prices. Just like our customers, we ensure to get the best quality violins for the price that our customers will be happy with. Therefore, we shop directly from several violin manufactures and chose the finest instruments we could find for each level and price range based on our experience and knowledge of what is necessary in high quality violins.
To make your selection easier, we displayed our violins in the order of players' level and price. So simply the higher the price and level of the violins get, the instruments produce better sounds and are easier to play because they are made with better quality materials.
All of our violins will be professionally inspected, set up and tuned before we ship by our experienced luthiers. So when you receive the violin, it will be ready for its highest performance and the only thing you need to do is to make minor adjustments in tune. We want our customers to be happy and satisfied with the violins they get, not frustrated, so we do all the work for you!
Our guarantee to you is simple. 100% Satisfaction Guaranteed! If you are not delighted with your purchase, return the unused item in its original condition within 20 days for a full refund. After 20 days, returns will not be accepted and no refunds will be made. Unless the product was damaged, defective or the wrong item was shipped, you are responsible for all shipping charges. All damaged or defected items must be reported to us within 72 hours of receiving. In addition, these products carry a one-year limited warranty against defects in materials and workmanship. If you have a return to make, please call our customer service at (480) 329-5530 first. A friendly customer service representative will give you a return authorization number and any additional packing or shipping instruction.
Note on Free Shipping Items
Any returned product that is sold with "Free Shipping" will be subject to a restocking fee of 15% of the purchase price, unless the product was damaged, defective or the wrong item was shipped. (For violins, restocking fee is $15). International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
All orders received by 3:00 pm ET are shipped the same day except on the weekends and holidays. All items are shipped UPS via Ground. If you require RUSH shipping or further assistance, please call or e-mail customer service at (480) 329-5530 or [email protected]
The provided shipping rates are applied for the 48 continental states only. Other residents, please contact us with full address prior to purchasing for shipping quote.
Privacy & Security
We value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us, whether through our mail-order catalog business or on our internet web site.
PayPal offers our customers a Secure, Accessible, Fast, Easy (SAFE), and reliable environment for making online payments. It developed the world's most advanced proprietary fraud-prevention system to ensure the security of any personal or transactional information in the payment network. We will never share your personal account information with anyone. The security of your information, transactions, and money is the core of our business and our top priority. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. Your private information is available only to authorized computers.