Return Policy
Our guarantee to you is simple. 100% Satisfaction Guaranteed!
If, for ANY reason, you are not pleased with the product you received, let us know immediately via phone or email within 7 days of the receipt and return the item in its original condition within 14 days of the receipt for a full refund, less shipping & handling charge. Any returned product that is sold with "Free Shipping" will be subject to a restocking fee of 15% of the purchase or $30 whichever is less. Unless the product was damaged, defective or the wrong item was shipped, you are responsible for all shipping charges. In addition, all of out violin outfits not including bows, strings, and cases carry a one-year limited warranty against defects in materials and workmanship. If you have a return to make, please call or e-mail customer service at (480) 287-0148 or [email protected] first. Our friendly customer service representative will give you a Return Authorization Number with an instruction for return. Once a return package arrives at our warehouse, we will issue you a refund
*We cannot give you a refund if the item is not in complete, original condition, or passed refundable period.
Shipping Information
All orders, if payment is received by 3:00 pm ET, are shipped the same day except on the weekends and holidays. All items are shipped via UPS Ground. *Please note that UPS does NOT ship to a P.O. BOX, so please provide us a valid street address for shipping.
Typical transit time is about 1-5 business days depend on where the package is going to. We will email you a tracking number with an expected arrival date as soon as the package leaves.
The provided FREE shipping rates are applied for the 48 continental states only. Other residents including AK, HI, PR, and international addresses, please contact us with full address prior to purchasing for shipping quote.
**Please note that all shipping and handling fees do not include custom duty or local taxes.
Expedited shipping such as UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select are also available with additional shipping and handling charge.
Please call or e-mail customer service at (480) 287-0148 or [email protected] if you need further assistance.
Payment Options
We accept check, money order, PayPal, American Express, Discover, VISA, and Master Card. Checks and money orders should be made out to "CPS Imports" and sent with accompanying order information to:
CPS Imports
3984 E Coconino Place
Chandler, AZ 85249
Or call us at (480) 287-0148
Fax: (480) 632-7425
Privacy & Security
We value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us, whether through our mail-order catalog business or on our internet web site.
PayPal offers our customers a Secure, Accessible, Fast, Easy (SAFE), and reliable environment for making online payments. It developed the world's most advanced proprietary fraud-prevention system to ensure the security of any personal or transactional information in the payment network. We will never share your personal account information with anyone. The security of your information, transactions, and money is the core of our business and our top priority. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. Your private information is available only to authorized computers.
Copyright © 2010. CPS Imports. All Rights Reserved.
Our Policy
CPS Imports
Since 1988
Order by Phone:
(480) 287-0148
Order by Fax: (480) 632-7425
24 hour Fax Line-Please print out the 'Order Form'
Order by Mail: Send your order to our Mailing Address
*The provided shipping rates are applied for the 48 continental states only. Other residents, please contact us with full address prior to purchasing for shipping quotation.
